Full Returns Policy

1.     Introduction

 

We understand that you may occasionally need to return an item purchased from us.  For your convenience, returns, exchanges and refunds can be made at Australian Topman stores in accordance with this Returns Policy (‘Policy’).  Please note that this Policy does not exclude or replace your rights under Australian Consumer Law.

 

This Policy applies only to purchases made from Austradia Pty Ltd, trading as Topman (‘Topman’, ‘Topman Topman’, ‘we’ or ‘us’).  Purchases made from any other entity, including international Topman entities such as Topman UK, are not processed through Austradia Pty Ltd and must be returned in accordance with the relevant entity’s specific returns policies.  Additionally, this Policy does not apply to purchases made from Topman Myer stores – these purchases are subject to Myer’s Return Policy.

 

We are not responsible for any returns of goods purchased from Myer or goods purchased from any Topman or Topman which is not operated by Austradia Pty Ltd.

 

This Policy is to be read in conjunction with our Terms and Conditions and applies to all purchases made through our Australian online store, located at http://www.Topman.com.au/ and purchases made at our Topman stores across Australia.

 

2.     Return Conditions

All returns are subject to the following conditions (‘Return Conditions’).  Topman retains the right to reject a return on the basis of a failure to adhere to these Return Conditions or a failure to comply with this Policy.  Additionally, please note the exclusions outlined in the section below.

 

In order for Topman to process your return:

(a)       The item(s) must have been purchased through an Austradia Pty Ltd Topman entity as stated above;

(b)       The items(s) must be in saleable condition (except in the case of faulty items);

(c)        The item(s) must be unworn, unused, unopened, unwashed and undamaged (except in the case of faulty items), in their original condition with all original tags are attached and in their original packaging.  For shoes, please ensure the box is returned with no post label attached;

(d)       The return must be received by Topman within the time limit specified in the relevant Change of Mind or Faulty Items sections of this policy;

(e)       Return requests must include an Order Number, Description and Reason for Return; and

(f)        Proof of purchase in the form of your Topman confirmation email, order invoice or original receipt must accompany your return request.

3.     Return Exclusions

Despite these exclusions, Topman will accept returns for items under these exclusions that are determined to be faulty under our Faulty Items section below as required in accordance with Australian Consumer law. 

 

Exclusions:

Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our health and safety policies (unless the item is faulty):

  • hoisery
  • underwear;
  • headwear;
  • swimwear;
  • Vintage;
  • unsealed make-up and fragrances;
  • pierced jewellery; and
  • food and beverage items.

Non-merchandised items, such as gift cards and event tickets, are generally not eligible for return.

4.     Change of Mind

For your convenience, Topman generally allows returns for change of mind under the following conditions.  However, please note that we reserve the right to refuse an exchange or refund for a change of mind at our discretion.

 

Full-Priced Merchandise

  • If you have changed your mind on full priced merchandise, Topman may offer you an exchange or refund within 30 days of the original purchase date, provided that the Return Conditions are satisfied.

 

Discounted Items

  • If you have changed your mind on discounted items, Topman may offer you an exchange or refund within 14 days of your original purchase date, provided that the items meet the Return Conditions.

 

Please note that for change of mind returns for items purchased online, you must cover the postage costs for returning the item back to us.

 

For online purchases returned via Post, you must post your return item within the relevant time period above, starting from the date that we dispatched the original order.

5.     Faulty Items

If an item is faulty, wrongly described, incorrectly sized or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement item, provided the item is returned within a reasonable time and with proof of purchase as outlined in our Return Conditions.

 

Topman can assist you with your return of a faulty item, provided that upon assessment by Topman:

(a)       the item is considered faulty; or

(b)       the item is considered to hold a manufacturing fault; or

(c)        the item varies significantly to the Topman description and/or images; or

(d)       the item delivered is not the item that was ordered.

 

Topman will not offer a repair, exchange, credit note or refund of any item where fault or damage has been caused by the incorrect wearing of, or incorrect caring for, the item.

 

If an item is found to be faulty, you will be provided with a repair, replacement, refund or online store credit on the faulty item.  If you are returning a faulty item purchased online via Post, please contact us via email at shop@tstm.com.au ] so that we may organise to cover your return postage costs.

6.     Delivery and Shipping

Shipping Charges

Except in the case of faulty item returns, original shipping charges are non-refundable and shipping charges for returned items are responsibility of the customer.   No return shipping charges will be incurred if you elect to return your item in-store.

 

Topman takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged.  We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the purchaser until received by Topman.  Returned items must be sent by a prepaid method of shipping.

7.     In-store Purchases

Purchases made in-store at Topman may only be returned in-store, in any Topman store in Australia except where you have purchased from a Topman Outlet store or MYER concession.

 

In addition to meeting the Return Conditions as above, please note that if you paid for your item(s) using a debit or credit card and are seeking a refund, the same cardholder and the same credit or debit card used for your original purchase are required as your refund will be processed in the same manner as original payment.  You must also present your original purchase receipt.

 

Topman MYER Concession

Purchases made in a Topman MYER concession may only be returned to MYER stores, regardless of whether they have a Topman concession. Please note that Topman gift cards are not valid in MYER  concessions.   

 

Topman Outlet Purchases

Purchases made in Topman Factory Outlet store may only be returned to the store they were purchased from, unless item was purchased at full price.  If you wish to return a full-priced item, you may do so in any Topman store in Australia.

8.     Online Purchases

You are welcome to return items purchased from us online via Post or at your nearest Topman (excluding Myer and factory outlet Topman stores), provided that you paid via credit card or Afterpay (not Paypal).  

 

Returning an Online Order via Post

All online purchases that meet the Return Conditions may be returned via Post, including items purchased using Paypal or Afterpay.  Please note that items purchased in-store must be returned in-store, not via post.

 

(a)       Download and complete the returns form.

(b)       Ensure that your item meets our Return Conditions and complies this Policy.

(c)        Pack the return item and affix the returns label to the outside of your parcel and send the package back to Topman within the relevant time period as outlined in the Change of Mind and Faulty Items sections. Don’t forget to include the return form and proof of purchase (your Topman confirmation email or order invoice or receipt).

(d)       Please allow up to 14 business days for our online team to receive your return.  If it has been more than 14 business days since you sent your return to us, and you have not received confirmation from us that we have received it, please track your delivery to confirm its status.

(e)       Once we receive the package and confirm that it meets the terms and conditions of this Policy and determine that you will receive a refund, credit or exchange, we’ll process your return and will send you a confirmation email.

(f)        Returns are processed on a "first come, first served" basis, and your refund should be processed within 7 working days of us receiving your return parcel, during normal operating periods.

(g)       If there are any issues or your return doesn't comply with this Policy, we’ll contact you and send your items back to you.

(h)       Please note that you will have to cover the postage charges for the return of your item(s) to us via post, unless the item(s) are faulty in which case we will cover the return postage charges in accordance with this policy. 

 

Returning an Online Order In-Store

You may return an item purchased through our online store in-store, except where you have made your purchase using PayPal.

 

(a)       Ensure that your item complies with the Return Conditions and this Policy.

(b)       Ensure that the item you wish to return is available for return in-store.  This means that it must be a purchase made using a credit or debit card, not Paypal.  Purchases using Paypal must be returned via Post.  Ensure that you bring in the same credit or debit card that you used to purchase the item with you in-store, as we can only issue your refund to the same card as used in the original payment.

(c)        Come into a Topman store within the relevant time period as outlined in the Change of Mind and Faulty Items sections.

(d)       Provide proof of purchase in the form of your Topman confirmation email, order invoice or receipt.

(e)       Once we confirm that your item adhere to this Policy, including our Return Conditions, we'll offer you a refund or an exchange on the spot, in-store.

9.     Replacements and Exchanges

Please note that we may not be able to offer a replacement or exchange on some products if there is no longer stock available. If your purchase meets the Return Conditions and no replacement is available, you may be able to return your item and purchase an alternative item or you may elect to receive a refund.

10.  Refund Tender

Refunds

  • If you are entitled to a refund, your refund will be returned using the original payment method only.  For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
  • Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers. 

 

Store Credit

  • If you are to receive Topman online store credit, the credits are applied to your Topman Account or through the issue of a coupon code once your return has been processed.
  • Please allow up to 3 business days for store credit to be applied from the date on which we receive your items.
  • Topman online store credit cannot be used in-store, nor can Topman retail credit be used in the online Topman.
  • Topman credits are valid for 12 months before expiry.
  • You can check your Topman Credit Balance by logging on to your account. To use your Topman Credits you will have the option in the checkout on the payment step.

11.  Consumer Guarantees

This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.

 

If you believe an item purchased from Topman is faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure.  Where an item is damaged through misuse, Topman cannot provide a refund, exchange or repair.

 

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our Website.

12.  Amendment

This Policy may be amended from time to time by Topman, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check Topman’s current Terms and Conditions, before making any purchase.  Our agents, employees and third parties do not have authority to change this Policy or our Terms and Conditions.

 

13.  Contact Us

If you have any enquiries regarding your return or our Returns Policy, you may contact our customer service team through email at shop@tstm.com.au or by phone at 1300 867 626.